COVID-19 Market Dojo's Official Statement To Our Customers
We are a UK based software company offering Software as a Service built by procurement professionals. Our solutions allow the streamlining of procurement to obtain real value and mitigate risk. This is achieved through easy to use, yet capable eSourcing and supplier engagement applications available on-demand or with enterprise licencing.
Market Dojo offer an array of capabilities, to help procurement professionals get the most out of their sourcing and supplier engagement activities.
Whether you’re looking to run ‘on the spot’ eAuctions, rearrange your Supplier Onboarding process, or simply a safe place to store your all important supplier contracts, we have the tools to help.
We believe in making better eSourcing a reality for all procurement teams, regardless of location, experience or budgets. All our products are fully on demand, designed by procurement professionals and built with a focus on ease of use.
So why not try Market Dojo today and start your eSourcing (r)evolution?
Procurement professionals have used emails and spreadsheets ever since they were invented. Procurement professionals continue to use these tools today although face challenges with the centralising and managing of data. Although there are other solutions, these mainly take the form of modules within ERP systems which tend to be forgotten bolt-ons that lack the usability or design to become an effective tool for the strategic procurement professional.
Market Dojo initially saw an opportunity to help buyers with negotiating (via reverse auctions) by creating an easy to use, on-demand platform. However the scale of the challenges facing buyers was realised and Market Dojo responded to our clients, in turn evolving the traditional methods of eSourcing.
Our solution has continued to evolve bringing buyers and supplier engagement online through on-demand tools and enterprise solutions. Our team has grown and encompasses our philosophy to help procurement professionals become ever more successful in saving time and money. We have created a platform for buyers, managers and CPO’s to manage their supplier interaction and negotiate effectively in a single centralised solution.
The founders of Market Dojo have backgrounds covering purchasing and software development as well as sales and marketing. This has been obtained through experience with consultancies, blue chip organisations and many varied software industries.
The balance in these core skills has helped develop solutions for procurement teams to deliver real value while mitigating risk.
It has also helped Market Dojo create a friendly environment focused on customer success and a business which has grown strongly year on year.
Our Business Development Team is dedicated to helping procurement teams in managing their two most important resources: time and money. Their goal is to be the bridge between Market Dojo’s Support and Customer Success Management teams, identifying how our solutions can benefit procurement professionals.
With more than one hundred customers, our Business Development Team is able to share their extensive knowledge and experience to enable them to understand how our software can maximize their use of our tools and identifying additional opportunities to bring benefit to their business. They are always on hand to nurture business relationships with both existing and prospective clients, providing help and in-depth demonstrations of the software.
Our Customer Success team at Market Dojo is led by Eleanor Towers. Their role is to ensure the successful use of the software by customers. This includes a range of different tasks such as identifying opportunities to use the software and best practice techniques through to customer guides and information on the latest developments.
The Customer Success team ultimately provide additional customer support for the creation of sourcing or supplier onboarding events. By helping customers find success in these areas it enables greater user adoption of the software and thus delivers greater benefits to their organisation. If any customer has a question, they are ready to support via email, phone or even face-to-face meetings.
Our Development team have the task of creating the applications we provide, turning a vision into reality. One third of our application developments are client led, therefore the development team communicates regularly with users to understand their exact needs and challenges. They also need to regularly communicate with sales, marketing and support to deliver a roadmap that creates solutions which our users enjoy using.
Another key task for the development team is to ensure that the application is available at all times, that it is working to the highest possible standards and resolve any technical challenges. To achieve this, and maintain the on-going development we have an international team pulling on best practice from around the globe.
Our Marketing team develop and maintain the unique Market Dojo brand. They do this through many different activities covering external communication, trade shows, through to newsletters and maintaining the website.
The website creates a portal for all procurement professionals to sign up or simply find out more on Market Dojo and discover from our comprehensive resources hub.
They also help feed the other parts of the business with customer surveys, marketing materials and customer testimonials. The marketing team coordinates with Market Dojo’s external partners and third-party providers in order to deliver the highest standard of service to our clients.
Our Partner Network channel brings our consultant, technology and industry partners under one umbrella. Through these relationships, Market Dojo is able to extend its reach around the world. Whether it’s working with leading procurement consultants, partnering with other software and technology vendors, or working with leading industry bodies, our partnership team finds new ways to get our software to our customers.
We are currently recruiting for new partners to join our Partner Network. If you’re interested in finding out more, please do get in touch.
Market Dojo provides Customer Support to assist both hosts and suppliers in using the tool. Whether a user is attempting to upload a document, has forgotten their password or has a technical query. Users can request support via the live chat function, email or call in directly.
Our support team, headed by Chris Barrett, aims to help every user of the software in any language with the very best technical assistance. Customer Support also plays a crucial role in liaising with development and evolving the software to ensure great user experience and helping users to navigate the features to get the most out of the software.