Support

Access support resources to get the most out of our solutions

How can we help you?

Access our expert guides, videos and more using the search function.

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What type of resource are you looking for?

Host

Have a look at our frequently asked host questions from the most generic to the very specific.

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Participant

Have a look at our frequently asked participant questions from the most generic to the very specific.

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Additional Product Support

Live Chat

Our Live Chat is typically available during UK business hours of 07:45-17:00 Monday-Friday. Real people (not robots) manage our Live Chat so feel free to ask us how we are!

Help Dojo

Click the ‘Help Dojo’ button to access interactive walkthroughs and guides to help you get the most of our software solutions.

Knowledge Base

Our knowledge base is filled with answers to common questions. You will need a free Market Dojo account to get started, which you can sign up to for free.

Community

Whether you wish to share best practice, ask other users for hints and tips or request advice on which categories work best at auction, our community page is here for you to get the most out of our tools.

Resources

Discover a wide range of guides, resources and expert blogs in our resources hub.

Email

Contact us at support@marketdojo.com We aim to first reply to emails within 3 hours and resolve the query within 8 hours.

Telephone

If you prefer to give us a call on +44 1174 566 817 for support. This is managed between 07:45 - 17:00 Monday – Friday, please be ready to let us know the email address for your account.

Managed Service

Allow our team to invite and expedite suppliers, review submissions for accuracy, conduct credit checks and pass on to final approvers.

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