[Case Study]: Interserve

Interserve

Interserve is one of the world’s foremost support services and construction companies. They are a leader in innovative and sustainable outcomes for their clients and a great place to work for their people. Interserve offer advice, design, construction, equipment, facilities management and frontline public services. Headquartered in the UK and FTSE listed, they have gross revenues of £3.7 billion and a workforce of circa 75,000 people worldwide.

The Solution

Following a brief discussion at an eWorld procurement event in the UK, Interserve purchased a single £500 monthly licence with Sourcing Dojo to run an eAuction on ‘Fire and Security Services’.

The eAuction resulted in success, whilst gaining stakeholder buy-in with the functionality and the ease of use of the Sourcing Dojo platform.  This inspired the business case for Interserve to explore a company-wide roll-out the following year.

Interserve ran a major tender, involving over 30 providers, in search of an enterprise solution that would be easy to use at all levels, to ensure adoption from both buyers and suppliers.

Following the Request for Proposal stage, Interserve narrowed the market down to three possible solutions, each of which was put through an intense hands-on workshop in front of a panel of 27 stakeholders, including senior stakeholders.

Due to Market Dojo’s unrivalled procurement expertise and innovative solutions, Market Dojo was selected in partnership with Per Angusta to provide the right solution.

Instead of selecting a traditional Procurement ‘full suite’, Interserve opted for the best of breed approach, using Market Dojo for eSourcing and Category Planning, and Per Angusta providing Pipeline and Savings tracking.  Interserve benefitted from the best of each module, neatly integrated to ensure smooth data flow, and two sets of experts in each specific domain. Interserve recognised the pitfalls of a single suite approach that may have been of a high standard on certain functionalities, but below average on others.

Interserve saw near immediate returns from the implementation of Market Dojo and Per Angusta, with the start-up process lasting only a few weeks.  This is near unparalleled compared to the roll-out of more traditional enterprise procurement solutions.

Interserve now has in excess of 80 active users and has saved over £10 million in the first 18 months of using the solution. Since implementation, the business has hosted a wide range of Facilities Management tenders including; maintenance, public displays and Health & Safety.

The two solutions are fully integrated, negating the need to enter information multiple times, in multiple places. Due to the intuitive user interface of the solutions, very few training or skills materials were necessary. The Market Dojo / Per Angusta partnership has delivered a turnkey solution for the entire Interserve procurement team.

“Market Dojo, in collaboration with Per Angusta, have exceeded our expectations with their strong customer focus, continuous innovation and proactive communication.  We have already seen a number of enhancements to both platforms in line with our needs, completing such projects within a matter of months. We continue to have regular workshops and review sessions, and have already seen numerous success stories across the business.” Rob Barlow, Procurement Systems and Process Manager, Interserve.

Market Dojo

Market Dojo is a pioneering software-as-a-service (SaaS) company that offers professional, intelligent and easy-to-use eSourcing solutions. Available on-demand with transparent pricing.

Sourcing Dojo provides a vast array of capabilities that help procurement professionals streamline and optimise their sourcing activities with our easy to use and intuitive solutions. Designed by procurement specialists, we aim to help you centralise your information and negotiate the best value for the goods and services you purchase.

Per Angusta

Per Angusta is a cloud-based strategic sourcing management application that drives savings directly into the company bottom line. Automating sourcing pipeline processes to emphasize transparency and foresight for stakeholder collaboration and team performance, Per Angusta uniquely structures day-to-day strategic sourcing management of procurement operations, making it a key contributor to the profitability of the business. Per Angusta counts users in over 80 countries with 35 billion euros of tracked savings.