Nice House of Plastics are a manufacturer of household and industrial plastic Items, providing the East African Region.
The company produces a wide range of products, supporting industries ranging from Agricultural, Dental, Packaging, Tableware, Furniture and more.
Having previously used a sourcing tool that failed to deliver results, Nicholas Biase, Head of Finance and IT, came across Market Dojo while looking to identify a solution capable of running several large tenders. His previous experience with eSourcing was limited and the solution he initially trialled fell short in his expectations.
“Apart from one failed experience prior, we weren’t previously using eSourcing at all, it was quite a new process for us. The other solution we had trialled did pretty much what Market Dojo does, but it was not as robust as Market Dojo. We tried to make it work, but it didn’t work out well, for two main reasons. One, the software wasn’t very intuitive. And secondly, it wasn’t easy to use. The suppliers were really struggling with it and the functionality was quite limited.
So we started to look around again and while we were looking we came across Market Dojo. I hadn’t previously heard of Market Dojo but our now Account Manager Eve, convinced us to give it a go.”
The fact that Market Dojo operates an on-demand business model, was of massive benefit to NICE HoP. They were able to use the software on an event basis, due to the limited number of eAuctions they planned to run.
But how did a company with limited experience in eSourcing come to the conclusion of needing a specialist solution?
“When I was speaking to Eve at MD I explained we were going to be making a few sizeable investments all at once, which is something we had never done before. We had always previously gone phase by phase and bought equipment separately, never before in a lump sum. We thought if we could do all the purchases together it would be a great chance to make some savings. Because when you’re spending that much money, it’s a great time to negotiate discounts. So really, we were trying to chase savings and thought eSourcing would be the best way.
Also, many of our suppliers are based in Asia, from China and India to Taiwan. We don’t use any suppliers locally, so really everything has to be done online, in terms of engaging them.”
As previously stated by Nicholas, Nice House of Plastics ran three tenders through Market Dojo. What he wasn’t expecting, was to generate savings far exceeding their initial expectations.
“Having used Market Dojo, the biggest result we got were the savings. In the auctions we were running, we put in the prices we were previously paying, and when comparing that to the prices we got back from the suppliers, there was quite a big difference.
NICE House of Plastic saved over 53%, much more than we were originally looking to save. Due to the extensive nature of the RFI, we felt comfortable enough to eventually select a whole new group of suppliers. Something we hadn’t done before. We even used the extra savings to go to China and visit the new suppliers.”
In addition to saving Nice House of Plastics over half of their previous supplier costs and enabling them to identify a whole new range of suppliers, Market Dojo also helped streamline what once a complicated process for the company.
“The platform has also been critical in saving time. Rather than spending months of back and forth, once you set the deadline for the RFI and auction, you are doing it all together and live. It’s easy to collaborate on the system and this is critical in saving time because it saves you the back and forth over emails. Which is really unproductive.”
As with any change in process, the changes made to your sourcing will inevitably affect your suppliers too. Whether that is working with all new suppliers, such as in this case or helping your old suppliers as they take on a new way of working with you. Nicholas and the team found that working with new suppliers was the most beneficial solution for Nice House of Plastics and fortunately their new suppliers adapted well to the introduction of Market Dojo.
In terms of feedback from our suppliers, the new suppliers who came on board were very positive. Of course with the older suppliers, they are always going to find it easier with the processes we had in place. But with the new suppliers, it has given them the chance to get into business with the Nice House of Plastics, so they were very happy with that.
Our only suggestion was the suppliers in Asia weren’t necessarily strong in English, so they struggled initially to understand what to do. However, I hear that since Chinese has now become a feature.
Due to any potential language barriers, the team at Market Dojo worked closely with Nicholas while the events were being run. The recent introduction of many of our new Customer Support functions such as Help Dojo and ‘Prompts’, were also utilised by Nicholas and his suppliers. The results the team achieved have led to a great working relationship between Nice House of Plastics and Market Dojo. We are thrilled with the savings and improvements we have helped Nicholas to achieve and in return his continued support of our business.
“The support from Market Dojo was very good and Eve’s support was excellent. She kept me updated, she was keen, interested in knowing how things were going and checked in regularly, which was really helpful. Because we too were using the solution for the first time. As well as the support, I found the pop up prompts when you hover your mouse over certain elements, extremely helpful.
Would we use Market Dojo again? Absolutely, for sure. Whenever we need it.”